Email sent @ 14:38 PST
From: jeffxxxxx@xxxxxxx.com
To: mmgutierrez@repwest.com
Cc: Kakani xxxxx
Subject: RE: Status of claim 00######-2014
Hi Mirna,
Just sending a reminder for you to let us know if you came across any news regarding our claim.
Jeff
End of email.
No reply from Mirna. Looks like she'll be getting a call first thing in the morning.
08/06/2014, Wed
Call made to Mirna Gutierrez @ 08:47 PST
Summary of call: Mirna says she went through all of her email this morning and there were no new messages from Enservio. I asked the last time she heard from them, and she said August 1. Since then she's been playing phone tag with the claims adjuster at Enservio. She said she would attempt to make contact today. She did note that she (too) was keeping a daily diary related to our claim. Mirna also verified receipt of the updated police report.
End of call.
08/07/2014, Thu
Email sent @ 14:57 PST
From: jeffxxxxx@xxxxxxx.com
To: mmgutierrez@repwest.com
Cc: Kakani xxxxx
Subject: RE: Status of claim 00######-2014
Mirna,
It has now been one week from the time you initially informed us that you would be getting feedback from Enservio. I understand that you are waiting on the adjuster there so that you may continue to do your job. However, I expect that since you said our claim has been moved to "high urgency," that you have been adamant in maintaining constant pressure on the claims adjuster at Enservio, as well as elucidating that sense of urgency to them, to provide you with the necessary information as quickly as possible. I know first hand how maintaining that type of contact and communication can get the ball rolling and make things happen, even when they've been pushed aside for almost a month.
Jeff
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